Effective April 12, 2026
TradingDen offers a full refund within 14 days of your initial purchase date, with no questions asked. This applies to first-time members only and gives you two weeks to evaluate whether TradingDen is the right fit for your trading community and education needs.
Your 14-day trial period begins on the date you complete your initial membership purchase. To qualify for a refund, you must request it within this 14-day window from your original purchase date.
Example: If you purchase membership on April 12, 2026, your refund window closes on April 26, 2026 at 11:59 PM ET. Requests submitted after this date cannot be honored.
To request a refund within the 14-day period, email us at:
matt@tradingden.io
Please include the following information in your refund request:
Once we receive your request, we will process your refund within 5-7 business days. The refund will be returned to your original payment method. Depending on your bank or credit card issuer, it may take an additional 3-5 business days for the credit to appear on your statement.
After your 14-day refund window closes, all membership purchases are final and non-refundable. No refunds, partial refunds, credits, or exceptions will be issued under any circumstances after the 14-day period has expired.
This includes:
We encourage you to fully explore TradingDen's content and community during your 14-day trial before your refund window closes.
The 14-day money-back guarantee applies only to your initial membership purchase. Recurring subscription renewals are not eligible for refund under any circumstances.
To avoid being charged for a renewal billing cycle, you must cancel your membership before your next scheduled billing date. You will receive email reminders before each renewal. Once a renewal charge has been processed, it cannot be refunded.
Cancellation prevents future charges but does not refund past renewals.
If your TradingDen account is terminated for violating our Terms of Service—including but not limited to redistributing proprietary tools, sharing login credentials, reverse-engineering indicators, or disruptive behavior in our community—no refund will be issued.
This applies regardless of whether the violation occurs within the 14-day refund period.
Filing a chargeback or credit card dispute after your 14-day refund period has ended may result in:
If you have a billing issue or dispute, contact us directly at matt@tradingden.io before pursuing any payment processor or legal action. We are committed to resolving legitimate concerns fairly.
Cancellation stops future recurring charges but does NOT issue a refund for time already paid.
Refund is available only within 14 days of initial purchase and returns your payment to your original payment method.
If you have an active subscription and want to cancel (without refunding past months), you can cancel anytime through your account dashboard or by emailing matt@tradingden.io. Your access will continue through the end of your current billing period.
If you have questions about this refund policy, need to process a refund, or have a billing concern, please reach out:
matt@tradingden.io
We aim to respond to all refund requests and inquiries within 24 business hours.